Refund policy
Last updated 17 October 2026
Reports are made for your chart as soon as you pay, so this policy is short.
When we refund
- If a report could not be made after your payment, it is refunded in full to the account you paid from.
- If you were charged twice for the same order, the extra payment is refunded in full.
- If parts of your report could not be written (its email says so), you can ask for a re-run or a full refund.
When we do not
Apart from the cases above, a report that was made and delivered is not refundable, because it is written for your chart alone. If something in it is wrong (for example a mistake in the birth details you entered), write to us and we will help.
How to ask
Write to [email protected] within 7 days of the payment, with the order number. Approved refunds reach you in 5–7 working days, depending on your bank.